How Do I Register on the website?

Click on the ‘Create An Account’ option on the top right of the home page. Fill in the required information.

From where can I log in to My Account?

On our home page at the top right corner you will see the option of log in /create an account. Click on it and you will be guided to the log in page.

How will I know whether I am registered with you or not?

We will send you automated email confirming that you are registered with us along with your login ID and password.

What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password or it does not work for some reason, the first step is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support

Do you provide any discounts like other websites ?

We offer our products at a very reasonable price and we do not practice discounts on our regular range. Our mission is to ensure genuine products at genuine prices.

What payment methods are accepted on Indian Silk House Agencies?

You can pay securely using credit/debit cards, net banking, and PayPal. The site ensures encrypted transactions via SSL for safe processing.

How long does delivery take, and do you ship internationally?

Yes, worldwide delivery is available—including to the USA, Canada, UK, and Australia—with typical shipping times of 3–5 working days.

What is your return and cancellation policy for online purchases

Domestic customers have a 30‑day return window. You must request a return within 24–48 hours of delivery via your online dashboard or by emailing info@indiansilkhouse.com. Items must be unused and in original condition. A reverse pickup will be arranged; a ₹200 shipping charge is deducted upon refund or exchange, and credit is issued as a website credit note

Do you offer exchanges or refunds on customized items (like stitched blouses or blouse stitching)?

Customized or tailor‑made items—including pre‑stitched blouses, blouse stitching, and added falls or picots—are not eligible for returns, exchanges, or refunds.

What qualifies as a manufacturing defect, and how do I report a damaged product?

Handwoven sarees may have minor irregularities in weave or color—these are not considered defects. However, if you receive a product with manufacturing defects or damage, email info@indiansilkhouse.com within 24–48 hours with photos and your order ID. They’ll arrange an exchange, replacement, or refund—handling charges will be covered by them in such cases.

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